Shipping policy
Last updated: September 24, 2026
Easy Plunge offers free shipping for bundles and standalone chillers to eligible United States addresses accepted at checkout. We currently ship within the United States only. Free shipping covers the original delivery, not a return.
Where We Ship
Bundles and standalone chillers ship to eligible addresses within the United States only. Delivery addresses must be accepted at checkout.
Shipping Cost
Original-order shipping is free for The Eazy Cold Plunge bundle and the standalone Easy Plunge 1 HP Chiller to eligible United States addresses. Free original-order shipping does not cover return shipping; customers pay return shipping as described in the Refund Policy.
Processing and Delivery Estimates
Handling and dispatch normally take 1–4 days. During periods of increased demand, we may need an extra day or two for handling and dispatch.
Delivery takes approximately 3–7 business days after handling and dispatch. The handling and dispatch period is separate from this delivery estimate.
If you need your order by a specific date, contact us before ordering for the latest delivery estimate.
Delivery estimates are not guaranteed delivery dates. Processing or transit can be affected by inventory, address verification, order review, carrier capacity, weather, holidays, and events outside reasonable control.
Order Confirmation and Tracking
We send an order confirmation to the contact information provided at checkout. When tracking becomes available, we send the tracking link there as well. A newly created label may take time to receive its first carrier scan.
Large orders or bundles may travel in more than one package and may not arrive on the same day. If that happens, the order or tracking information may show more than one shipment.
For an update on the status of your shipment, email support@eazy-plunge.com with your order number.
Moving the Chiller
Chillers ship in reinforced wooden boxes.
The packed chiller weighs 103 lb. Plan the delivery path to your setup area before it arrives.
Shipping Address
Review the shipping address carefully before submitting an order. Contact support@eazy-plunge.com immediately if you notice an error. We will try to update the address before fulfillment begins, but we cannot guarantee a change after an order has been released or shipped.
If a carrier returns a package because the address supplied at checkout was incomplete, incorrect, or not accepted by the carrier, contact us for the available reshipment or return options and any costs that apply.
Carrier Delays and Delivery Issues
A carrier estimate or delivery scan is not always the end of the investigation. If tracking stops updating, a package is marked delivered but cannot be located, or the shipment appears lost, email support@eazy-plunge.com with the order number and tracking number. We will review the available information and work with the carrier on the next step.
Damage in Transit or Incorrect Items
If a package arrives visibly damaged or contains the wrong item, keep the product and available packaging while the issue is reviewed. Contact support@eazy-plunge.com promptly with the order number and clear photos of the package, label, and affected item when possible. Do not pay to send it back before receiving instructions.
Taxes
Free shipping does not mean tax-free. Any applicable sales tax is calculated and shown through checkout as required.
Contact
SIBEI INTERNATIONAL TRADE LIMITED, operating as Easy Plunge
思貝國際有限公司
A company incorporated in Hong Kong.
Business Registration No. 74419916
Former Company Registration No. 3190102
Business address:
Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong
Email: support@eazy-plunge.com
For a return, contact us first for authorisation and the correct shipping address.