Refund policy
Last updated: September 24, 2026
Here is the short version: request a return within 100 days of delivery, expect a 15% restocking deduction, pay the return shipping, and allow refund processing to begin after the returned order is received. The sections below explain each step.
Return Window
You may request a return within 100 calendar days after the order is delivered. The delivery date shown by the carrier starts the 100-day period. Your request must reach us before that period ends.
How to Request a Return
- Email support@eazy-plunge.com with the subject line "Return Request."
- Include the order number, the product you want to return, and the best contact information for the return.
- Wait for the return authorization and routing instructions before shipping the equipment.
Because the products are large, the routing instructions matter. Sending an order to an unapproved address can delay receipt and therefore delay the refund.
Restocking Fee
A 15% restocking fee is deducted from every standard return. The fee is calculated from the price actually paid for the returned product, not its compare-at price. At current selling prices, that is $427.50 for The Eazy Cold Plunge or $330 for the Chiller. Any tax adjustment is handled as required by applicable law.
Return Shipping
The customer is responsible for the cost of shipping the product back. Return instructions will explain where and how to route the shipment. The original order ships free within the eligible United States service area, so there is no original outbound shipping charge to refund.
Condition and Packaging
Original packaging is not required. There is no separate return-condition requirement. Follow the return-routing instructions and package the shipment in a way the chosen carrier will accept.
Refund Amount and Timing
For a standard return, the refund is the price paid for the returned product minus the 15% restocking fee. The customer separately bears return-shipping costs.
Refund processing begins after the returned order is received. Unless law requires otherwise or the original method is unavailable, the refund is sent to the original payment method. After we submit it, the bank, card issuer, or payment provider controls when the credit appears. That posting time is outside our control.
Damaged, Defective, or Incorrect Orders
If an order arrives visibly damaged, appears defective, or is not what you ordered, do not route it as a standard return. Email support@eazy-plunge.com promptly with the order number, a description of the issue, and clear photos or video when they can show the problem. We will review the issue and explain the available remedy under the order terms, the applicable warranty, and applicable law.
This Policy does not limit a right or remedy for defective or nonconforming goods that cannot legally be limited.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to help, but a change or cancellation is not guaranteed after fulfillment begins. If the order has shipped, the standard return process applies.
Exchanges
We do not promise direct exchanges. If you want a different Easy Plunge product, contact support. We may ask you to return the original product under this Policy and place a separate order.
Questions
SIBEI INTERNATIONAL TRADE LIMITED, operating as Easy Plunge
思貝國際有限公司
A company incorporated in Hong Kong.
Business Registration No. 74419916
Former Company Registration No. 3190102
Business address:
Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong
Email: support@eazy-plunge.com
For a return, contact us first for authorisation and the correct shipping address.