Terms of service
Last updated: September 24, 2026
These Terms of Service ("Terms") govern your use of the Easy Plunge online store and any purchase you make from SIBEI INTERNATIONAL TRADE LIMITED, operating as Easy Plunge ("Easy Plunge," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms and the policies linked below. If you do not agree, do not use the Site or place an order.
1. Who May Use the Site
You must be able to enter into a binding contract where you live. If you use the Site for a company or another person, you confirm that you have authority to bind them to these Terms. You are responsible for the accuracy of information you submit and for activity through any customer account you control.
2. Shopify and the Online Store
Shopify hosts the Site and provides commerce services used for browsing, checkout, payment, customer accounts, fraud prevention, messaging, and related functions. Shopify processes personal information as described in our Privacy Policy and the Shopify Consumer Privacy Policy.
3. Product Information and Performance
We try to keep product descriptions, specifications, compatibility information, images, prices, and availability accurate. Product ratings and operating results—such as minimum water temperature, cooling capacity, flow, noise, setup time, or filtration performance—can depend on water volume, ambient temperature, placement, insulation, plumbing, maintenance, and other operating conditions. A listed rating is not a promise that every installation will produce the same result.
Read the current product page before ordering and contact support@eazy-plunge.com if compatibility, dimensions, electrical requirements, placement, or a particular performance condition is important to your purchase. We may correct a genuine error or update product information before accepting an order.
4. Prices, Discounts, and Taxes
Prices are shown in United States dollars unless the Site states otherwise. A crossed-out or compare-at price is a reference price shown on the Site; the amount charged is the price displayed at checkout, together with any applicable tax. Promotions and discounts are subject to the terms shown with the offer and may be changed or ended before an order is placed. We do not change the price of an accepted order unless you approve the change or a correction is required by law.
5. Orders and Payment
An order is an offer to buy. An automated confirmation means we received the order; it does not necessarily mean we accepted it. We may decline or cancel an order before shipment if payment cannot be authorized, an item is unavailable, the address is outside the service area, information appears inaccurate, fraud or unauthorized resale is suspected, or the Site contained a material error. If we cancel after capturing payment, we will return the captured amount to the original payment method.
You authorize us and our payment providers to charge the total shown at checkout. You agree to provide current, complete, and accurate billing, shipping, and contact information. Contact us immediately if you notice an order error. We will try to help, but we cannot guarantee a change or cancellation after fulfillment begins.
6. Shipping and Delivery
Easy Plunge currently accepts orders only for eligible United States addresses and provides free shipping on the three Easy Plunge products offered on the Site. We do not currently promise a fixed processing or delivery time. Tracking is sent when available, and any estimate shown at checkout, in an order message, or by a carrier is an estimate rather than a guaranteed delivery date.
Full details are in our Shipping Policy, which forms part of these Terms.
7. Returns and Refunds
You may request a return within 100 days of delivery. A 15% restocking fee is deducted from a standard return, and the customer is responsible for return shipping. Original packaging is not required, and there is no separate return-condition requirement. Refund processing begins after the returned order is received.
The process and complete terms are in our Refund Policy, which forms part of these Terms. The 100-day window gives you time to evaluate the product. It does not remove the 15% restocking fee or customer-paid return shipping.
8. One-Year Warranty
Easy Plunge products include a one-year warranty. The store currently confirms the duration only; detailed component coverage, exclusions, labor, freight responsibility, and claim procedures are not stated in these Terms. If those details affect your decision, request the current written warranty terms from support@eazy-plunge.com before ordering. Nothing in this section limits a warranty or consumer right that cannot legally be limited.
9. Product Use and Cold-Water Safety
Follow the product instructions, warnings, maintenance requirements, and applicable electrical and water-safety rules. Do not use damaged equipment or use a product for a purpose or in an environment the instructions do not permit. You are responsible for choosing a suitable installation location and supervising access to the tub.
Cold-water immersion can carry health risks. Site content is general product information, not medical advice, diagnosis, or treatment. If you are unsure whether cold-water immersion is appropriate for you, seek advice from a qualified healthcare professional before use. Stop use and seek appropriate help if you feel unwell.
10. Site Content Is Not Professional Advice
Articles, FAQs, product copy, emails, and other Site content are provided for general information about the products and their use. They are not a substitute for medical, electrical, plumbing, construction, tax, or other professional advice. You remain responsible for deciding whether a product and installation are appropriate for your situation.
11. Acceptable Use
You may not misuse the Site or use it to break the law, violate another person's rights, submit false or harmful information, introduce malicious code, scrape or interfere with the Site, bypass security or access controls, impersonate another person, or make a purchase using an unauthorized payment method. We may restrict access or cancel an affected order when reasonably necessary to protect customers, the Site, or our rights.
12. Intellectual Property
The Site and its text, design, graphics, photos, video, logos, product names, and other content are owned by SIBEI INTERNATIONAL TRADE LIMITED or used with permission and are protected by applicable intellectual-property laws. You may use the Site for personal, non-commercial shopping. No other license is granted. You may not reproduce, distribute, modify, sell, or exploit Site content without prior written permission, except where law allows it.
13. Reviews, Messages, and Other Submissions
If you voluntarily submit a review, photo, feedback, or other content for publication, you confirm that you have the right to submit it and that it is accurate, lawful, and does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, edit for length or formatting, and display that content in connection with Easy Plunge. We will not invent a review or materially change the meaning of one you submit.
14. Third-Party Services and Links
The Site may use or link to services operated by Shopify, payment providers, carriers, or other third parties. We do not control a third-party service and are not responsible for its independent terms, content, availability, or privacy practices. Your use of that service may be subject to its own terms.
15. Disclaimers
Except for the express promises stated in these Terms, the applicable product page, the Refund Policy, and the written warranty, the Site and products are provided to the fullest extent permitted by law without additional express or implied warranties. This includes implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement where those warranties may legally be disclaimed. We do not warrant that the Site will always be uninterrupted, error-free, or secure.
These disclaimers do not exclude any warranty, remedy, or consumer protection that applicable law does not allow us to exclude.
16. Limitation of Liability
To the fullest extent permitted by law, SIBEI INTERNATIONAL TRADE LIMITED and its officers, employees, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, or business opportunity, arising from the Site or a product. To the fullest extent permitted by law, our aggregate liability for a claim concerning a product will not exceed the amount paid for that product.
Nothing in these Terms limits liability for fraud, intentional misconduct, gross negligence, personal injury caused by negligence where such liability cannot be limited, or any other liability or statutory right that applicable law does not permit us to exclude or limit.
17. Responsibility for Misuse
To the extent permitted by law, you are responsible for claims, losses, or reasonable costs caused by your unlawful misuse of the Site, your material breach of these Terms, or your violation of another person's rights. This section does not require you to cover a claim caused by our own wrongful conduct.
18. Applicable Law and Disputes
These Terms are governed by applicable law. They do not deprive you of mandatory consumer protections that apply where you live. Before starting a formal dispute, contact support@eazy-plunge.com with the order number and a clear description of the issue so we have a reasonable opportunity to resolve it. Any unresolved claim may be brought in a court that has jurisdiction under applicable law.
19. Changes to the Site or These Terms
We may change the Site, products, or these Terms prospectively. The version posted when you place an order governs that purchase unless a later change is required by law or you agree to it. Updated Terms will show a new "Last updated" date. Changes do not retroactively reduce rights already attached to an accepted order.
20. General Terms
If part of these Terms is unenforceable, it will be limited or removed only to the extent necessary, and the rest will remain in effect. A delay in enforcing a right is not a waiver. We may assign these Terms as part of a merger, financing, reorganization, or sale of the business; you may not assign an order or these Terms without our consent where consent is legally permitted. These Terms, together with the policies and purchase terms referenced in them, are the agreement between you and us concerning the Site and your purchase.
21. Contact
SIBEI INTERNATIONAL TRADE LIMITED, operating as Easy Plunge
思貝國際有限公司
A company incorporated in Hong Kong.
Business Registration No. 74419916
Former Company Registration No. 3190102
Business address:
Room A1, 11/F, Winner Building, 36 Man Yue Street, Hung Hom, Kowloon, Hong Kong
Email: support@eazy-plunge.com
For a return, contact us first for authorisation and the correct shipping address.